Confidentiality

A Doctor’s surgery or clinic displaying the 4YP badge reassures young people that the service is free, confidential, non-judgemental and friendly

Before a practice can display the 4YP logo they are asked to show that they can meet the following quality standards:

Confidentiality Policy

  • There is a confidentiality policy in place that explicitly includes services for under 16s, and issues relating to consent and child protection
  • A statement of confidentiality is displayed in the waiting area and included in publicity material
  • Staff routinely explain the policy to young people.  All staff are up to date with the issues of confidentiality and consent

Flexible Services

  • Opening times will include times suitable for young people such as after school, lunchtimes, evenings and weekends
  • The practice offers 4YP ‘appointments’
  • The practice is a condom pick-up point for the Bristol-wide C Card scheme
  • There are drop-in and appointment opportunities
  • The practice is easy to use by young people regardless of gender, ethnicity, sexual orientation, age or ability

Trained Staff

  • Staff are familiar with the 4YP appointment system
  • There will be a ‘named lead’ in each practice who will oversee the running of the 4YP service

Information and Publicity

  • Information is available about a range of issues that young people may be concerned or have questions about e.g. information leaflets and posters

Environment

  • The waiting area is easy to access and young person-friendly e.g. arrangement of chairs, (young) people are not overheard at reception; and there are magazines or books for young people

Involvement

  • Young people are asked for their feedback on services and whether they meet their needs e.g. suggestions box
  • The practice agrees to young people carrying out ‘mystery shopping’ to check the service is working well.  In other words young people go and try out the service and give it marks
  • A process is in place to ensure the views of young people are taken in to account in service development plans
  • There is an easy to use complaints process

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